Shipping & Return

Shipping

I aim to post all in-stock items within 3-4 days of you placing your order - unless otherwise specified - using the shipping method chosen at checkout. If you have a specific deadline, please contact me.

Made-to-Order items take around 3-4 weeks to be made for most orders. I will get in touch with you to keep you posted about the progress, and contact you when the product/s are ready to be shipped.

Standard Delivery
Cost £4.95 + £0.95 for each item added to the basket (3-5 days)

Express Delivery
Cost £6.95 + £0.95 for each item added to the basket (1-3 days)

Free Shipping
Over £100 use this code: FREESHIPPING

Return

I hope you will be delighted with your order, however, if you are not fully satisfied, I am happy to provide a full refund if the item is returned to me within 5 days from the date of purchase, and in its original packaging and in a fully resalable condition.

Any item that appears to have been used or has been marked or damaged will not be refunded. Unless the item is faulty, you are responsible for the return postage and wrapping the items safely.

To start a return or exchange, please write to orders@puroceramics.co.uk with your order details. I will provide instructions for your return.

I will refund the cost of the item(s) within 30 days of them being returned, but original postage costs are not refundable. Please retain the proof of postage when returning items back to us, for your records.

Damaged and Faulty goods

Email me at orders@puroceramics.co.uk within 3 days of receiving the package with your order number and a photo of the damaged item, and I will take care of a replacement.