I aim to post all stocked items within 3-4 days of you placing your order. In case you have a specific deadline (ie for a gift to someone you love :-), etc) please contact me directly and I’ll do my best to get your order to you in time.
Customer is responsible for duties and taxes and will be notified of final charges immediately as they are assessed. Final costs are determined by customs authorities at the time of import.
You can return your items (excluding personalised items) within 3 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase.
Unfortunately, I cannot accept returns on sale items.
Damaged items must be reported to Faber Ceramics within 48 hours of the delivery date for a refund to be issued. Please send me a photo of the damaged piece, along with the box and packaging with all labels visible to [email protected] After 48 hours the damaged item will not be accepted.